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Frequently asked questions

  • What are the conditions for children?

    Children 0 to 6 years travel free of charge, children from 7 to 16 years pay € 65 for an extra bed in a double room incl. breakfast. From the age of 17, an extra bed in a double room is not possible. These conditions are only valid when booking hotel rooms with an occupancy of two adults and one child in a double room. If only one adult is booked in a double room, the conditions change. The conditions for children for vacation offers are available on request.

  • Can I bring my dog with me?

    Dogs are very welcome in the house, they receive a small dog VIP welcome set (dog blanket, bowls and small snacks) on arrival, but they are not allowed in the restaurant (KITCHEN.BAR) or in the lounge and spa area. We charge €25 per day for your four-legged friend.

  • Is that music to your ears?

    That may well be the case! Because our rooms facing the lake are always at the pulse of the promenade. The Brandenburg beach and the entire promenade on our doorstep is the venue for a variety of events and sporting events. We ask for your understanding if there is any noise during celebrations or during the set-up and dismantling of events.

Terrace with views of the sea, wooden furniture and Mediterranean landscape at the Barefoot Hotel Mallorca.

Barefoot Hotel Mallorca

Modern lobby with a curved staircase, stylish armchairs and elegant decor at the Elephant Hotel Weimar.

Hotel Elephant Weimar

Reading corner with leather armchair surrounded by plants and bookshelves in the Hotel Kaiserhof Heringsdorf.

Hotel Kaiserhof Heringsdorf

Sunny balcony with rattan furniture in the Koopmanns Hotel and shop on Rügen with a view of the surrounding area.

Koopmanns Hotel und Lädchen

Sunny terrace of the Seezeichen artist quarter in Ahrenshoop with seating and green surroundings.

Künstlerquartier Seezeichen

Modern seating area in the Vju Hotel Rügen with a light armchair, wooden side table and large window front.

Vju Hotel Rügen

Modern terrace of the Wyn Strandhotel Sylt with white seating and views of the sea and dunes.

Wyn. Strandhotel Sylt