Frequently asked questions
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Cancellation policy
If something comes up and you are unable to take advantage of your booked treatments at short notice, please be so kind as to let us know up to 24 hours before the start. We will then cancel your appointment free of charge. Please understand that we will have to charge 100% of the treatment price if you cancel later. We also ask for your understanding that we cannot postpone or extend your wellness or relaxation time if you are late, as this would be at the expense of the following guests.